Legal
Last updated: 11 October 2026
Corleone Cleaning Co. provides task-based cleaning rather than hourly cleaning. Your service is priced according to the selected cleaning package, property details, requested add-ons and disclosed condition of the home.
Cleaner experience and working pace may vary. A cleaner may complete the service sooner or later than another cleaner without changing the agreed price. The service is considered complete when the confirmed checklist and service inclusions have been completed to the required standard—not when a particular number of hours has passed.
If the property's size or condition is materially different from the information provided, or additional work is requested, we will discuss any revised scope or price with you before proceeding.
The following surcharges may apply to a booking, in addition to the base service price and any selected add-ons:
After-hours definition: The $50 after-hours surcharge applies when the scheduled service starts before 8:00 am or at or after 5:00 pm. Ordinary weekday services scheduled from 8:00 am to before 5:00 pm do not attract an after-hours surcharge.
| Booking condition | Surcharge |
|---|---|
| Saturday service | +$30 |
| Sunday service | +$50 |
| Public holiday service | +25% |
| After-hours service | +$50 |
| Same-day booking | +$50 |
Any applicable surcharge is clearly disclosed before the Client confirms the booking and is included in the total confirmed booking price payable in full at the time of booking.
A requested appointment is provisional and is not confirmed until Corleone Cleaning Co. has:
All bookings are paid in full at the time of booking through Square's secure payment page, using a card, Apple Pay or Google Pay. Corleone Cleaning Co. accepts card payment only.
Corleone Cleaning Co. is not required to reserve a cleaner, subcontractor or appointment time until payment has been received and written confirmation issued.
Card bookings are paid in full through our secure payment provider (Square) at the time of booking. The payment covers the full confirmed booking price, including selected add-ons and applicable surcharges.
Payment is taken on Square's secure payment page, which accepts card, Apple Pay and Google Pay. Corleone Cleaning Co. never sees or stores the Client's card details. A receipt is issued by the payment provider when the payment is processed.
If a payment is declined or cannot be completed, the booking remains provisional until a successful payment is received. If payment is not completed within a reasonable time, Corleone Cleaning Co. may release the appointment and cancel the provisional booking.
Because card bookings are paid in full at the time of booking, price adjustments after payment are handled by refund. Where the final amount is lower than the amount paid (for example, an add-on is removed or part of the service cannot be completed), the difference is refunded to the Client's original payment method.
Additional amounts cannot be collected automatically after booking. If the confirmed price increases with the Client's approval before or during the service, the difference is arranged for payment by our team and agreed with the Client before it is collected.
A receipt is provided electronically by the payment provider at the time of booking, and a completion confirmation is sent after the service is completed.
Corleone Cleaning Co. accepts card payment only (card, Apple Pay or Google Pay through our secure payment provider). We do not accept cash or other payment methods, and our cleaners do not handle payments. If a cancellation, no-show or lockout fee becomes payable under this policy, the fee is arranged for payment with the Client directly.
Card-only payment means no unpaid balances to chase, automated refunds, and a clear, secure digital record of every transaction for both the Client and the business, which assists with tax reporting and dispute resolution.
Where the Client provides more than 24 hours' notice before the scheduled commencement time:
Any further rescheduling requests may be assessed reasonably based on the circumstances, availability and costs already incurred.
Where the Client cancels or reschedules a confirmed booking with less than 24 hours' notice, a cancellation fee equal to 75% of the total confirmed booking price applies.
Where the booking has been paid, only this 75% of the booking price is retained as the cancellation fee — the remaining 25% is refunded to the Client's original payment method. Corleone Cleaning Co. does not retain the full 100% and then refund 25%.
Where the booking was not paid (for example, a booking whose payment was not completed), the 75% fee remains payable by the Client and is arranged for payment by our team.
The 75% cancellation fee may also apply where:
If any part of the service has already been performed, the Client may also be charged a reasonable amount for the work completed, provided that the total amount charged does not exceed the total confirmed booking price.
If the cleaner attends the property at the scheduled time and cannot access the property or the Client (or a nominated representative) is not present, the booking will be treated as a no-show.
A no-show is treated as a cancellation with less than 24 hours' notice, and the 75% cancellation fee will be retained from any payment made (or otherwise becomes payable) in accordance with clause 5.6.
The cancellation fee is intended to reasonably compensate Corleone Cleaning Co. for losses arising from the cancellation, including reserved labour, payments owed to cleaners or subcontractors, administration, preparation, scheduling and travel.
The fee is not intended to operate as a penalty. Corleone Cleaning Co. may reduce or waive the fee where:
For recurring weekly, fortnightly or monthly services, each scheduled service is booked and paid for individually through the secure payment provider at the time of booking.
The cancellation, no-show and lockout terms in this policy apply to each scheduled recurring service individually. A cancellation with less than 24 hours' notice for a scheduled service attracts the 75% cancellation fee for that service.
Recurring-service commitment: The weekly, fortnightly and monthly options are ongoing recurring arrangements, not one-time trials. The price per visit is the same as the one-off price for the Client's home. If the recurring arrangement is discontinued, future scheduled visits are stopped and no price adjustment is applied to completed services (see Clause 4.19 of the Terms and Conditions). The Client may still cancel any individual future appointment under this policy.
Some specialist services may be provided by an approved independent subcontractor.
If a specialist provider requires different payment, cancellation or rescheduling terms, those terms must be clearly disclosed to the Client before the Client confirms the booking.
Corleone Cleaning Co. will not impose an undisclosed subcontractor fee on the Client.
Cancellation or rescheduling requests may be made by:
When the Client cancels online, the system automatically displays the applicable cancellation fee, any payment consequence, the refund amount and a cancellation-reason field before the Client confirms. After confirmation, Corleone Cleaning Co. automatically records the date and time of the cancellation and sends the Client a cancellation confirmation email stating the booking reference, cancellation fee, refund due and the refund status. The Client is not required to call to complete an online cancellation.
The effective cancellation time is when Corleone Cleaning Co. receives the request. A social-media message will not be treated as received unless Corleone Cleaning Co. acknowledges it.
If Corleone Cleaning Co. cancels a service for reasons within our reasonable control, the Client may choose to:
No Client cancellation fee will apply.
Payment is due on the date stated on the invoice. If payment remains outstanding for more than three calendar days, Corleone Cleaning Co. may apply a one-off late-payment administration fee of $10. Customers experiencing payment difficulties are encouraged to contact us promptly. Future services may be suspended until the outstanding balance is paid.
Card payments are taken in full at the time of booking, and a booking is not confirmed until payment is received. A failed payment attempt will not attract any undisclosed fee.
If a cancellation, no-show or lockout fee cannot be settled automatically (for example, an unpaid booking), the fee remains payable by the Client and Corleone Cleaning Co. will contact the Client to arrange payment.
If the outstanding amount, including any late-payment administration fee, remains unpaid, Corleone Cleaning Co. may escalate the matter by referring the debt to a debt-collection agency, commencing legal action to recover the outstanding amount, and recovering the reasonable costs of recovery (including debt-collection and legal costs) where permitted by law. Corleone Cleaning Co. may also report overdue amounts to a credit-reporting body where legally permitted.
Approved refunds will be returned through the original payment method where reasonably possible.
Corleone Cleaning Co. will initiate an approved refund within a reasonable period. Refunds are processed back to the Client's original payment method and typically appear within 5–10 business days, depending on the Client's bank.
Cancellation, no-show and lockout fees charged under this policy are non-refundable.
No cancellation fee will apply where a booking is cancelled, rescheduled or cannot reasonably be performed because of a force majeure event. A force majeure event is an event or circumstance beyond the reasonable control of the Client or Corleone Cleaning Co. that could not reasonably have been foreseen or avoided, including:
Where a force majeure event affects a booking:
The affected party should notify the other party as soon as reasonably practicable after becoming aware of the force majeure event. Corleone Cleaning Co. may suspend, reschedule or cancel the affected service and, where reasonably practicable, will offer the Client an available alternative date. Neither party is liable to the other for a failure to perform the booking because of a force majeure event, except for any payment that must be refunded or credited under this clause.