Legal
Last updated: 11 October 2026
These Terms and Conditions form an agreement between the Client and Collins Corleone Pty Ltd trading as Corleone Cleaning Co. ("Corleone Cleaning Co.", "we", "us" or "our"). ABN: 53 691 755 432.
These Terms and Conditions apply to all services booked directly with Corleone Cleaning Co., including bookings made through our:
By submitting or confirming a booking, paying for a booking in full at the time of booking (card bookings), accepting a quotation, or instructing us to commence a service, the Client confirms that they:
If a person makes a booking on behalf of a property owner, tenant, business, family member or another person, the person making the booking confirms that they have authority to do so and accepts responsibility for providing the Client with these Terms and Conditions.
A requested appointment is provisional until Corleone Cleaning Co. accepts the booking, has a valid payment method saved on file to secure the booking, and provides written confirmation. Submitting a booking request does not guarantee that the requested date, time or cleaner is available.
If the Client does not agree to these Terms and Conditions, they must not submit or confirm a booking or permit the service to commence.
If there is an inconsistency between these Terms and Conditions and a specific written quotation or booking confirmation, the specific written quotation or booking confirmation will apply to the extent of that inconsistency.
Corleone Cleaning Co. provides residential cleaning services, including:
The inclusions and exclusions for each service are determined by:
A task is not included merely because it is commonly associated with residential cleaning. The Client should review the applicable service description, checklist, quotation and exclusions before confirming the booking.
Carpet, rug and upholstery cleaning may include professional steam cleaning, hot-water extraction, low-moisture cleaning or another method considered appropriate for the material and condition of the item.
Depending on the confirmed quotation, this service may be available for:
The appropriate cleaning method will depend on the item's material, manufacturer instructions, age, condition, colourfastness and level of soiling.
Stain treatment may be included where expressly stated in the quotation. However, Corleone Cleaning Co. does not guarantee the complete removal of permanent stains, dye transfer, bleaching, discolouration, odours, pet contamination, mould staining, wear, damage or deterioration.
Drying times are estimates and may be affected by humidity, ventilation, weather, fibre type and the level of treatment required. The Client must follow any ventilation, drying and aftercare instructions provided.
Carpet, rug and upholstery cleaning is quoted following inspection or assessment. The assessment may be conducted using photographs, video, information supplied by the Client or an on-site inspection.
The Client may request a quotation through our online quotation form: Request a Specialist Service Quote
Tile and grout cleaning may include professional extraction, agitation, scrubbing and other appropriate cleaning methods for accessible tiled floors, walls and grout lines.
The service is intended to reduce embedded dirt, grease, soap residue, surface mould and discolouration where reasonably achievable through professional cleaning.
Results will depend on:
Tile and grout cleaning is not a repair, regrouting, resealing, restoration or professional mould-remediation service unless one of those services is expressly included in the quotation.
Corleone Cleaning Co. does not guarantee that cleaning will restore old, damaged or permanently discoloured tiles or grout to their original appearance.
Tile and grout cleaning is quoted following inspection or assessment. The Client may request a quotation through: Request a Specialist Service Quote
Corleone Cleaning Co. does not provide pest-control services. Pest-control work, including flea treatments, is not included in any cleaning service. Clients requiring pest treatment should engage an appropriately licensed pest-management provider.
Carpet, upholstery, tile and grout and other specialist services may be performed by Corleone Cleaning Co. or by an appropriately qualified, licensed or insured subcontractor where applicable.
The identity of the service provider and any materially different service conditions will be disclosed where reasonably required before the booking is confirmed.
All bookings are paid in full at the time the booking is made, through our secure payment provider's payment page (card, Apple Pay or Google Pay). The booking is confirmed once the payment is received.
Corleone Cleaning Co. accepts card payment only. Cash and other payment methods are not accepted.
The upfront payment process, recurring services, cancellations, rescheduling and refunds are set out in full in Clause 4.4 and Clause 5 of these Terms and Conditions.
Prices displayed online or provided before inspecting the property are based on the information supplied by the Client, including:
The Client must provide complete and accurate information when requesting a quotation or booking a service.
Corleone Cleaning Co. may request:
where reasonably necessary to determine an appropriate service and provide an accurate quotation.
Prices displayed online or quoted before inspecting the property are based on average house conditions and the information supplied by the Client, and may vary where the actual condition, size, layout or scope of the property or items differs from that information. This is reflected here in addition to any representation made on our website.
A displayed or quoted price may be reviewed if, upon arrival or after receiving additional information:
Any work requested by the Client that is beyond the original confirmed scope — including additional tasks, items, areas or specialist treatments — is additional work and requires a separate quote. Corleone Cleaning Co. is not obliged to perform additional work on the strength of the original confirmed price alone.
Before commencing any work outside the original confirmed scope, Corleone Cleaning Co. will inspect or assess the additional work and provide the Client with a separate written quote for that additional work.
The Client may accept or decline the separate quote. If the Client accepts, the additional work will be performed and charged at the quoted amount. If the Client does not accept the separate quote, Corleone Cleaning Co. will proceed only with the original confirmed job within the original confirmed price and is not required to perform the additional work.
No additional service, upgrade or material increase to the confirmed price will be applied without the Client's approval obtained in accordance with this clause.
If the Client does not accept the separate quote for additional work, Corleone Cleaning Co. will, where reasonably practicable:
The Client is not entitled to cancel the original confirmed booking without paying the applicable cancellation fee merely because a separate quote for additional work was not accepted.
Unless expressly stated otherwise, quotations:
Unless expressly stated otherwise in writing, cleaning services are provided on a task-based, fixed-price basis and are not purchased by the hour. Any time estimate provided is an indication only and does not form part of the agreed service.
Completion is determined by the confirmed service scope and applicable checklist, subject to reasonable access, safety, property condition and service limitations. Differences in cleaner experience, method or working pace do not entitle the Client to additional cleaning tasks, a price reduction or an extension of the service where the agreed scope has been completed to the required standard.
In addition to residential cleaning, Corleone Cleaning Co. provides commercial cleaning services for businesses, including retail and showrooms, offices and corporate premises, gyms and fitness centres, and childcare and education facilities.
Commercial cleaning services are quoted on a tailored basis following an on-site inspection or assessment. Prices are determined by the size, layout and condition of the premises, the cleaning frequency, the number and type of areas to be serviced, the level of soiling, specialist requirements, access and parking, equipment and products required, and any compliance or industry standards that apply to the premises (for example, childcare or education standards).
The Client acknowledges that commercial cleaning is not an instant-booking or fixed-price residential service. A displayed or indicative commercial price is not a final quotation. A written quotation will be issued following the inspection or assessment and remains valid for the period stated in that quotation.
These Terms and Conditions apply to commercial cleaning services except where a specific written commercial quotation, service agreement or contract states otherwise. In the event of an inconsistency between these Terms and Conditions and a specific written commercial quotation or agreement, the specific written commercial quotation or agreement prevails to the extent of that inconsistency.
Commercial clients may request a quotation through the Commercial page on our website or by contacting us directly. Corleone Cleaning Co. will arrange an on-site inspection and provide a tailored written quote within a reasonable period, ordinarily within 24 hours.
Matters addressed elsewhere in these Terms and Conditions — including upfront payment (Clause 4.4), payment methods (Clauses 4.5 to 4.8), cancellations and rescheduling (Clause 5), cleaning results and limitations (Clauses 3 and 7), access and property preparation (Clause 8) and liability (Clause 9) — apply to commercial services with any necessary modifications, except where the written commercial quotation or agreement states otherwise.
Corleone Cleaning Co. will perform each cleaning service with due care and skill and in accordance with:
Cleaning results depend partly on the condition of the property at the commencement of the service. Factors that may affect the time required and results reasonably achievable include:
A General Clean is a routine maintenance service intended for a property that is already in a reasonably clean and regularly maintained condition.
A General Clean ordinarily covers the tasks identified in Corleone Cleaning Co.'s General Cleaning checklist. It does not include the additional detailing, intensive scrubbing or specialist work associated with a Deep Clean, Move-in/Move-out Clean or Bond Clean unless expressly included in the confirmed booking.
The Client acknowledges that a General Clean may not be suitable where the property:
A Deep Clean is a more detailed and labour-intensive service intended for properties requiring additional attention beyond routine maintenance cleaning.
A Deep Clean ordinarily includes the tasks identified in Corleone Cleaning Co.'s Deep Cleaning checklist and may involve additional detailing, scrubbing and treatment of buildup in accessible areas.
The Client acknowledges that a Deep Clean does not automatically include:
These services must be expressly included in the confirmed quotation or purchased separately.
A Move-in, Move-out or Bond Clean is a detailed cleaning service intended to prepare a property for occupation, vacancy, handover or a tenancy inspection.
The service is limited to the tasks listed in the confirmed quotation and Corleone Cleaning Co.'s applicable Move-in, Move-out or Bond Cleaning checklist.
The Client acknowledges that, unless expressly included in the quotation, a Move-in, Move-out or Bond Clean does not automatically include:
Any additional or specialist service must be separately quoted, disclosed and approved by the Client and Corleone Cleaning Co.
For a Move-in, Move-out or Bond Clean, the Client must ensure that:
If these requirements are not satisfied, Corleone Cleaning Co. may be unable to complete some or all of the booked work. Additional time, labour or a return visit may incur an additional charge, but no additional work or charge will be applied without the Client's approval.
Corleone Cleaning Co. will perform a Bond Clean according to the confirmed quotation and cleaning checklist. However, we do not guarantee the release or return of the Client's rental bond or the outcome of any entry or exit inspection. We are providing a cleaning service, not an inspection-outcome guarantee, because bond and inspection decisions may be affected by matters outside our reasonable control, including:
The Client acknowledges that a satisfactory cleaning service does not guarantee the release or return of the rental bond or a particular inspection outcome.
The Client is responsible for providing any cleaning requirements issued by their landlord, property manager or accommodation provider before the service begins.
If no external checklist or instructions are provided, Corleone Cleaning Co. will perform the service according to its standard checklist and confirmed quotation.
Requirements supplied during or after the service may be treated as additional work where they were not reasonably included in the original service scope. Any additional service and price must be disclosed to and approved by the Client before work proceeds.
If a landlord or property manager identifies a cleaning issue relating to a task included in the confirmed Bond Clean, the Client should notify Corleone Cleaning Co. as soon as reasonably possible and provide:
Any re-clean request will be considered under Corleone Cleaning Co.'s Satisfaction and Re-clean Guarantee. Corleone Cleaning Co. does not guarantee the approval of any re-clean request, although each request will be assessed on its merits and in good faith.
Additional cleaning requested by a landlord or property manager will not be complimentary where it:
Where the property's condition or the Client's requirements are materially beyond the selected service, Corleone Cleaning Co. may recommend:
Corleone Cleaning Co. will explain any recommended change and disclose the additional price before performing work outside the original confirmed booking.
No service upgrade, additional work or material price increase will be applied without the Client's approval.
Approval may be provided:
If the Client cannot be contacted or does not approve the recommended change, Corleone Cleaning Co. will, where reasonably practicable:
If the property cannot be cleaned safely or the confirmed service cannot reasonably be performed, Corleone Cleaning Co. may suspend or reschedule the service in accordance with these Terms and Conditions.
If the Client retains a General Clean after being advised that a Deep Clean, Move-in, Move-out or Bond Clean is reasonably required, or declines recommended additional time or specialist work, the Client acknowledges that:
Corleone Cleaning Co. does not guarantee the complete removal of:
Mould remediation, biohazard cleaning, pest control, restoration work and other specialist services are not included unless expressly stated in the confirmed booking.
If a cleaner discovers an unsafe or hazardous condition, Corleone Cleaning Co. may stop work in the affected area or suspend the service where reasonably necessary to protect the Client, cleaner, property or public.
Before booking, the Client must provide accurate information about:
Where reasonably requested, the Client should provide current photographs, video or access for an inspection so that Corleone Cleaning Co. can recommend the appropriate service and prepare an accurate quotation.
The Client, occupants and other third parties must not direct, instruct or insist that our cleaners perform a clean in a particular manner contrary to the applicable cleaning checklist, the confirmed service scope or Corleone Cleaning Co.'s professional methods. The Client may raise cleaning preferences and priorities, and Corleone Cleaning Co. will accommodate them where reasonably practicable.
The Client acknowledges that where a clean is performed substantially as directed by the Client, another occupant or a third party contrary to the applicable checklist, confirmed scope or professional methods, the satisfaction guarantee in Clause 6 cannot be given.
Prices are calculated using the information provided by the Client at the time of booking, including:
Prices displayed as "from," "starting from" or "quoted upon inspection" are indicative starting prices and are not final quotations.
The final price will be based on the information supplied by the Client and, where reasonably required, photographs, video or an inspection of the property or items requiring service.
Once a booking has been confirmed, Corleone Cleaning Co. will not materially increase the agreed price without:
Before the Client confirms a booking, Corleone Cleaning Co. will disclose the total price or the basis on which the price will be calculated, including any:
Corleone Cleaning Co. will not add hidden or undisclosed charges to a confirmed booking.
Card bookings are paid in full at the time the booking is made — there is no deposit, no authorisation hold and no payment collected after the service.
A requested appointment remains provisional and is not confirmed until:
Payment is taken on our secure payment provider's payment page, which accepts card, Apple Pay and Google Pay. The payment covers the full confirmed booking price (including selected add-ons and applicable surcharges). Corleone Cleaning Co. never sees or stores the Client's card details, and a receipt is issued when the payment is processed.
Because payment is taken in full at booking, price adjustments after payment are handled by refund. If the confirmed price changes with the Client's approval before or during the service, any difference owed to the Client is refunded to the original payment method; any additional amount is agreed with the Client and arranged by our team before it is collected.
Corleone Cleaning Co. accepts card payment only, and all bookings are paid in full at the time of booking. If a cancellation, no-show or lockout fee becomes payable under Clause 5, it is arranged for payment with the Client directly.
If a payment is declined or cannot be completed, the booking remains provisional until a successful payment is received. If payment is not completed within a reasonable time, Corleone Cleaning Co. may release the appointment and cancel the provisional booking.
For recurring weekly, fortnightly or monthly services, each scheduled service is booked and paid for individually through the secure payment provider at the time of booking.
Cancellation, rescheduling, lockout, no-show and refund outcomes — including the 75% fee for cancellations with less than 24 hours' notice — are governed by Clause 5 of these Terms and Conditions.
Corleone Cleaning Co. accepts card payment only. Payment is taken by:
The Client must use an approved payment method and include the invoice or booking reference when reasonably requested.
Corleone Cleaning Co. does not apply any surcharge to card payments. The price displayed at checkout is the full amount payable.
Corleone Cleaning Co. does not accept cash, and our cleaners do not handle payments. The total must not be paid to the cleaner on the day of service. All payments are taken securely online at the time of booking as set out in Clauses 4.5 and 4.6. If a cancellation, no-show or lockout fee becomes payable under Clause 5, it is arranged for payment with the Client directly.
Card-only payment eliminates unpaid balances, automates refunds, and provides both the Client and the business with a clear digital record of every transaction for tax reporting and dispute resolution.
Corleone Cleaning Co. does not accept payment by bank transfer. All payments are taken securely online at the time of booking through our secure payment provider's payment page, as set out in Clause 4.5.
For weekly, fortnightly or monthly cleaning services, each scheduled service is booked and paid for individually through the secure payment provider at the time of booking. No card is stored for future services, and no amount is charged without the Client booking and paying for that specific visit.
When the Client books a recurring package, they choose a start date and approve ongoing bookings at that frequency. The Client expressly acknowledges the recurring-service conditions during checkout, and no recurring booking is created without that acknowledgement.
"I understand that the weekly, fortnightly or monthly option creates an ongoing recurring service arrangement at the selected frequency, that the price per visit is the same as the applicable one-off price for my home, and that each scheduled visit is booked and paid for individually at the time of booking. I may cancel future scheduled visits at any time in accordance with the Booking & Cancellation Policy."
Each recurring visit is paid for by the Client at the time that visit is booked, for:
Corleone Cleaning Co. will not charge the Client for an unapproved service, undisclosed fee or material price increase. Cancellation and lockout fees properly payable under Clause 5 are handled in accordance with that clause.
A receipt or paid invoice will be provided electronically after each payment is processed.
If the price of a recurring service changes, Corleone Cleaning Co. will provide reasonable advance notice before applying the new price.
The Client may decline the new price and cancel future services without a cancellation fee, provided the Client gives notice before the new price takes effect and no separate cancellation fee is already payable for an imminent booking.
The Client may stop future scheduled recurring visits at any time by contacting Corleone Cleaning Co. or using their booking-management link, in accordance with Clause 5.
Withdrawing the authorisation does not:
The Client may request that the payment provider remove the stored payment method when it is no longer required, subject to any applicable recordkeeping obligations.
Card information will be collected and processed through an authorised payment provider.
Corleone Cleaning Co. does not ordinarily receive or store the Client's complete card number or security code. Stored payment methods will be handled in accordance with the payment provider's security processes and Corleone Cleaning Co.'s privacy practices.
Clients must not send complete card details through ordinary email, SMS, social media or another unsecured communication channel.
The following surcharges may apply to a booking, in addition to the base service price and any selected add-ons:
After-hours definition: The $50 after-hours surcharge applies when the scheduled service starts before 8:00 am or at or after 5:00 pm. Ordinary weekday services scheduled from 8:00 am to before 5:00 pm do not attract an after-hours surcharge.
| Booking condition | Surcharge |
|---|---|
| Saturday service | +$30 |
| Sunday service | +$50 |
| Public holiday service | +25% |
| After-hours service | +$50 |
| Same-day booking | +$50 |
Any applicable surcharge will be clearly disclosed before the Client confirms the booking and will be included in the total confirmed booking price payable in full at the time of booking.
A same-day booking surcharge may apply where a Client requests a service to be performed on the same day the booking is made. The surcharge reflects the additional coordination, scheduling and operational cost of arranging a cleaner at short notice.
The same-day surcharge will be clearly disclosed before the Client confirms the booking and will be included in the total confirmed booking price payable in full at the time of booking.
The Client must disclose any known paid-parking, access, permit, toll or building-entry costs before confirming the booking.
Where a necessary cost could not reasonably be calculated before booking, Corleone Cleaning Co. will notify the Client before adding it to the outstanding balance where reasonably practicable.
No unreasonable or undisclosed administrative markup will be added to an external parking or access charge.
If a payment is declined, reversed or remains unpaid, Corleone Cleaning Co. may:
Payment is due on the date stated on the invoice. If payment remains outstanding for more than three calendar days, Corleone Cleaning Co. may apply a one-off late-payment administration fee of $10. Customers experiencing payment difficulties are encouraged to contact us promptly. Future services may be suspended until the outstanding balance is paid.
Card payments are taken in full at the time of booking, and a booking is not confirmed until payment is received. A failed payment attempt will not automatically attract an undisclosed fee.
Invoices will clearly state:
The Client should review the invoice promptly and contact Corleone Cleaning Co. if they believe it contains an error.
A Client who disputes a charge should contact Corleone Cleaning Co. as soon as reasonably possible and provide the booking or invoice number and details of the disputed amount.
Corleone Cleaning Co. will investigate the matter and provide any refund or correction required under these Terms and Conditions.
Refunds, deposits and cancellation-related payments are also governed by Clause 5.
The weekly, fortnightly and monthly cleaning options create an ongoing recurring service arrangement and are not one-time trials. By selecting one of these options, the Client chooses a start date and approves ongoing bookings at that frequency. The price per visit for a recurring booking is the same as the applicable one-off price for the same property and service.
If the recurring arrangement is discontinued, future scheduled visits are stopped and no price adjustment is applied to completed services. The Client may still cancel any individual future appointment in accordance with the Booking & Cancellation Policy, including the 75% fee for cancellations with less than 24 hours' notice.
Before a recurring booking is confirmed, the Client must expressly acknowledge the recurring-service conditions during checkout, including that the Client authorises Corleone Cleaning Co. to schedule future services at the selected frequency, with each scheduled visit booked and paid for individually in accordance with these Terms and Conditions.
Our booking payments, cancellations, rescheduling and refund terms — including notice periods, cancellation fees, no-show and lockout charges and refund processing — are set out in our separate Booking & Cancellation Policy.
By submitting or confirming a booking, paying for a booking in full at the time of booking, or instructing us to commence a service, the Client agrees to the terms of that policy. This Clause 5 forms part of these Terms and Conditions and is incorporated by reference.
Cancellations may be made online through the secure "Manage Your Booking" link in the booking confirmation email or through the member portal, without the need to telephone. Telephone and email cancellation remain available for elderly clients or anyone experiencing technical difficulty. Full details — including cancellation fees, refund amounts, automated confirmation emails and the date and time recorded for each cancellation — are set out in the Booking & Cancellation Policy.
Corleone Cleaning Co. aims to provide every cleaning service with due care and skill and in accordance with the service description, confirmed booking and agreed cleaning checklist.
If the Client believes that an area or task included in the confirmed booking was missed or was not completed to a reasonable professional standard, the Client should notify us within 24 hours after completion of the service. Subject to the conditions below, we will assess the report and, where appropriate, arrange one complimentary re-clean of the affected area.
To request a re-clean, the Client must contact Corleone Cleaning Co. using the contact details below and provide:
Photographs or video should be taken before the affected area is used, altered, cleaned by another person or exposed to new dirt, where reasonably practicable. However, an inability to provide photographs or video will not automatically invalidate a claim. We will consider all reasonably available evidence, including the booking checklist, cleaner's records, time-stamped photographs, communications and the circumstances of the service.
Corleone Cleaning Co. may reasonably assess the reported issue before approving a re-clean. This may include reviewing photographs, speaking with the Client and cleaner, checking the agreed service scope or inspecting the affected area.
The Client must provide us with a reasonable opportunity to investigate and, where appropriate, correct the reported issue before engaging another cleaning provider to perform the same remedial work.
We will respond to the Client's report within a reasonable period and advise whether a re-clean, another remedy or further information is required.
Where a re-clean is approved:
If the Client unreasonably refuses to provide access or does not attend an agreed re-clean appointment, we may not be required to offer another appointment under this voluntary guarantee.
The voluntary re-clean guarantee does not ordinarily apply to:
The 24-hour reporting period applies to Corleone Cleaning Co.'s voluntary re-clean guarantee because cleaning results can be affected by the use of the property and events occurring after the service.
We may still consider reports received after 24 hours based on the circumstances and the available evidence.
This voluntary re-clean guarantee is provided by:
Collins Corleone Pty Ltd trading as Corleone Cleaning Co.
ABN: 53 691 755 432
Address: 75 Nerang Street, Southport QLD 4215
Email: info@corleonecleaningco.com.au
Telephone: 07 5620 3786
There is no application fee for requesting a re-clean. The Client is responsible for their ordinary costs of contacting us and providing available supporting information. Corleone Cleaning Co. will bear the reasonable cost of an approved re-clean performed by us.
For the health and safety of our clients and cleaners, Corleone Cleaning Co. does not require or permit its cleaners to:
Light furniture and small household items may be moved only where the cleaner reasonably considers that:
The cleaner is not required to move any item, even if requested by the Client, where the cleaner reasonably believes it may present a risk.
If the Client wants an area underneath or behind heavy furniture or appliances to be cleaned, the Client must arrange for those items to be safely moved before the cleaner arrives. Corleone Cleaning Co. is not responsible for areas that cannot be accessed because an item has not been moved.
The Client must inform Corleone Cleaning Co. before the service of any known or suspected biohazard, asbestos, dangerous chemical, pest infestation, structural risk or other hazardous condition at the property.
If an undisclosed hazard is discovered, the cleaner may stop work in the affected area or leave the property where reasonably necessary for safety. We will notify the Client as soon as reasonably practicable. Any charge for work already completed or costs reasonably incurred will be determined in accordance with the confirmed booking and these Terms and Conditions.
Unless specifically included in the selected service or purchased as an add-on, the following are not included in a standard cleaning service:
Cleaning results depend on the original condition, age, material, staining, buildup, deterioration, wear and tear, previous cleaning methods and maintenance history of the property and its contents.
Corleone Cleaning Co. does not guarantee the complete removal of permanent stains, discolouration, mould staining, mineral deposits, corrosion, adhesive residue, ingrained dirt, scratches, damage or deterioration that cannot reasonably be corrected through the booked cleaning service.
Where a surface or item may be damaged by ordinary cleaning, is already deteriorated, or requires specialist treatment, Corleone Cleaning Co. may decline to clean it or may recommend an appropriate specialist service.
The Client must provide Corleone Cleaning Co. and its authorised cleaners with safe, reasonable and timely access to the property at the scheduled service time.
Before the service, the Client must provide accurate access instructions, including any relevant key, lockbox, concierge, gate, intercom or alarm information. The Client is responsible for ensuring that any access code or key provided is current and functional.
The Client must advise us in advance of any parking restrictions, paid parking, building access requirements or permits. Where free and reasonable parking is unavailable, any necessary parking costs may be added to the final invoice, provided this has been disclosed to the Client.
The Client must ensure that the property has working electricity, hot and cold running water, adequate lighting and safe access to all areas included in the booking. If these are unavailable, we may be unable to complete some or all of the service.
Before our arrival, the Client must:
Our cleaners will not move furniture, appliances or other items that they reasonably consider too heavy, unstable or unsafe. Light furniture may only be moved where it can be done safely.
If our team cannot enter the property, experiences an unreasonable delay, or determines that the property presents an undisclosed health or safety risk, we may suspend or cancel the service. Any applicable lockout, cancellation or waiting-time charge will be handled in accordance with our cancellation policy and only to the extent reasonably necessary to cover the resulting loss or costs.
Corleone Cleaning Co. is not responsible for incomplete work or reduced cleaning results caused by restricted access, excessive clutter, unavailable utilities, undisclosed hazards or other circumstances outside our reasonable control.
The Client must notify us before the appointment if any access or safety information changes.
The Client must advise us before the booking of any pets or animals at the property, including any animal that may be aggressive, anxious, protective or likely to escape. The Client must secure or appropriately manage pets and animals before and during the service so that our cleaners can work safely. We are not responsible for supervising, feeding, medicating or caring for pets or animals, and our cleaners may decline to enter or continue in an area where an animal presents a safety risk.
Corleone Cleaning Co. will perform its services with due care and skill and in accordance with the agreed service description and confirmed booking details.
We are not responsible for:
This clause does not apply where the loss or damage was caused by our failure to exercise due care and skill or where liability cannot lawfully be excluded.
The Client must advise us before cleaning begins if any surface, furnishing, appliance or item requires special cleaning products, methods or manufacturer instructions. We may decline to clean an item or area where we reasonably believe there is a risk of damage.
The Client is responsible for securely storing cash, jewellery, documents, medication and other valuable or irreplaceable items before the service begins.
If the Client believes that loss or damage occurred during the service, they should notify Corleone Cleaning Co. as soon as reasonably possible, preferably within 24 hours of discovering it. The Client should provide photographs, a description of the issue and any other relevant information so that we can investigate promptly.
A failure to report an issue within 24 hours does not remove any rights the Client may have under the Australian Consumer Law. However, an unreasonable delay may affect our ability to investigate whether the issue was connected with the service.
The Client must give Corleone Cleaning Co. a reasonable opportunity to inspect and investigate the reported issue before arranging repairs, replacement or remedial work, except where urgent action is reasonably necessary to prevent further loss, damage or danger.
Where we are responsible for loss or damage, the available remedy will be determined in accordance with these Terms and Conditions and the circumstances of the claim. Depending on the situation, this may include rectification, repair, replacement, refund or compensation for reasonably foreseeable loss or damage.
Each cleaning service will be performed according to the service package, confirmed booking details and cleaning checklist applicable to that service.
At the end of the service, the cleaner will review and complete the cleaning checklist to record:
Where reasonably practicable, the cleaner will conduct a final visual inspection of the areas included in the booking before leaving the property.
Completion of the checklist is part of Corleone Cleaning Co.'s quality-assurance process. However, it is not conclusive proof that every task was completed satisfactorily and does not prevent the Client from reporting a concern.
If a booked task cannot be completed because of restricted access, excessive clutter, an unsafe condition, unavailable water or electricity, fragile or damaged surfaces, inadequate time caused by the condition of the property, or another circumstance outside our reasonable control, the cleaner will record this on the checklist where reasonably practicable.
The completed checklist may be retained by Corleone Cleaning Co. as part of the service record and may be used to:
A copy or summary of the completed checklist may be provided to the Client electronically after the service.
If the Client is present at the end of the service, they may be invited to inspect the completed areas with the cleaner. The Client is not required to conduct an immediate inspection, and signing or acknowledging the checklist does not waive any of the Client's rights.
Where photographs are reasonably required to document cleaning results, inaccessible areas, pre-existing damage or safety concerns, they will only be taken and used in accordance with the Client's consent and Corleone Cleaning Co.'s privacy practices. Photographs will not ordinarily include people, personal documents, computer screens, security information or other unnecessary personal information.
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.
For any questions regarding these Terms & Conditions, please contact us at info@corleonecleaningco.com.au or call 07 5620 3786.
These Terms and Conditions, the Booking & Cancellation Policy and any agreement between the Client and Corleone Cleaning Co. are governed by and construed in accordance with the laws of Queensland. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.